Terms and Conditions

1. Acceptance of Terms and Conditions

By using this website, you agree to the following terms and conditions:

• You are responsible for reading and understanding these terms and conditions.
• If you do not agree to these terms and conditions, you should not use this website.
• These terms and conditions may be updated from time to time.
• These terms and conditions may be updated from time to time.

2. Orders and Acceptance

Your order constitutes a contractual offer to OVAEO. Our acceptance of that offer will be deemed to occur upon our sending a dispatch email to you indicating that your order has been fulfilled and is on its way to you.

3. Age Restrictions

Persons under the age of 18 should use this website only with the supervision of an Adult. Payment Information must be provided by or with the permission of an Adult.

4. Business Customers

These Terms and Conditions also apply to customers buying Goods in the course of business.

5. International Shipping

If you are ordering goods from outside OVAEO country of residence, you may be subject to import duties and taxes. OVAEO is not responsible for these charges and we cannot provide estimates. You are the importer of record and as such are responsible for ensuring that your purchase is in full compliance with the laws of the country into which the goods are being imported. You should contact your local customs authorities for further details on costs and procedures. Goods may be inspected on arrival at port for customs purposes and OVAEO cannot guarantee that the packaging of your goods will be free of signs of tampering.

6. Intellectual Property

Subject to the exceptions in Clause 7 of these Terms and Conditions, all Content included on the website, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of OVAEO, our affiliates or other relevant third parties. By continuing to use the website you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other laws. Subject to Clause 8 you may not reproduce, copy, distribute, store or in any other fashion re-use material from the website unless otherwise indicated on the website or unless given express written permission to do so by OVAEO.

7. Third Party Intellectual Property

Subject to the exceptions in Clause 7 of these Terms and Conditions, all Content included on the website, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of OVAEO, our affiliates or other relevant third parties. By continuing to use the website you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other laws. Subject to Clause 8 you may not reproduce, copy, distribute, store or in any other fashion re-use material from the website unless otherwise indicated on the website or unless given express written permission to do so by OVAEO.

8. Fair Use of Intellectual Property

Material from the website may be re-used without written permission where any of the exceptions detailed in Chapter III of the Copyright Designs and Patents Act 1988 apply.

9. Links to Other Website

This website may contain links to other websites. These links are provided for your convenience only and do not imply any endorsement of the linked websites or any association with their operators. OVAEO does not control the content of these websites and is not responsible for their content or your use of them. If you choose to access any of the linked websites, you do so at your own risk and OVAEO accepts no responsibility for any loss or damage that you may suffer as a result of your use of them. OVAEO makes no representations or warranties about the accuracy, completeness, or suitability of the information and materials found on this website for any particular purpose. All such information and materials are provided “as is” without warranty of any kind. OVAEO shall not be liable for any loss or damage arising from the use of this website, including, but not limited to, direct, indirect, incidental, or consequential damages, or damages for lost profits, business interruption, or loss of information.

10. Links to This Website

You may link to the home page of our website, www.ovaeo.com, without our prior permission. However, you may not link to any other pages on our website without our express permission. To request permission to link to a specific page on our website, please contact us at: sales@ovaeo.com. Deep linking is a practice of linking directly to a specific page on another website without going through the home page. We do not permit deep linking to our website without our express permission.

11. Communications Guidelines

When using the enquiry form, email or any other system on this website, you must:

• Use appropriate language. This means avoiding obscene or vulgar language.
• Not submit content that is unlawful or otherwise objectionable. This includes, but is not limited to, content that is abusive, threatening, harassing, defamatory, ageist, sexist, or racist.
• Not submit content that is intended to promote or incite violence.
• Make submissions in English, as we may not be able to respond to enquiries submitted in other languages.
• Identify yourself in a way that does not violate these terms of use or any applicable laws.
• Not impersonate other people, particularly employees and representatives of OVAEO or our affiliates.
• Not use the system for unauthorized mass-communication, such as spam or junk mail.

You acknowledge that OVAEO reserves the right to monitor any and all communications made to us or using our system. If you violate these guidelines, your enquiry or communication may be deleted and you may be banned from using our website. If you have any questions about these guidelines, please contact us.

12. Accounts

Accounts Creation
To purchase goods on this website, you must create an account. This account will contain certain personal details and payment information, which may vary depending on your use of the website. By creating an account, you represent and warrant that:

• All information you provide is accurate and truthful.
• You have permission to provide payment information, where permission may be required.
• You will keep your information accurate and up to date.

Accounts Security
It is recommended that you do not share your account details with anyone, especially your username and password. OVAEO is not responsible for any losses or damages that may occur if you do share your account details.

If you use a shared computer, it is recommended that you do not save your account details in your internet browser.

If you have reason to believe that your account details have been obtained by someone else without your permission, you should contact OVAEO immediately. We will suspend your account and cancel any unauthorized purchases that may be pending.

Please be aware that purchases can only be cancelled before they are dispatched. If an unauthorized purchase is dispatched before you notify us, OVAEO is not liable. You should contact the carrier listed in the purchase information.

Username
When choosing your username, you must adhere to the terms set out in Clause 10. Failure to do so could result in the suspension and/or deletion of your account. Here are some additional things to keep in mind:

• Keep your account details confidential.
• Do not give your account details to anyone, not even family or friends.
• Do not save your account details in your internet browser or any other online storage device.
• If you use a shared computer, log out of your account after each use.
• If you have any reason to believe that your account details have been compromised, contact OVAEO immediately.

13. Cancellation and Termination

Account Termination
Either you or OVAEO may terminate your account at any time. If OVAEO terminates your account, you will be notified by email and an explanation for the termination will be provided. If your account is terminated, any current or pending purchases on your account will be cancelled and will not be dispatched. OVAEO reserves the right to cancel purchases for any reason prior to processing payment and dispatch. If purchases are cancelled for any reason prior to dispatch, you will be refunded any monies paid in relation to those purchases. If you terminate your account, any non-dispatched purchases will be cancelled and you will be refunded any monies paid in relation to those purchases.

Cancellation of Goods
If goods that you have purchased have already left our warehouse and are then cancelled while still in the possession of a courier company, unfortunately the refund cannot be applied until the goods have been returned to us. The standard cancellation charge set by the couriers is £4.99 which will be deducted from the total price originally paid by the customer to cover the cost of the return. This policy includes refusing to accept goods at the door during attempted deliveries.

Goods Purchased on Our Free Delivery Offers
If goods that you have purchased during offer periods of free delivery have already left our warehouse and are then cancelled while still in the possession of a courier company, unfortunately the refund cannot be applied until the goods have been returned to us. The standard cancellation charge set by the couriers is £4.99 which will be deducted from the total price originally paid by the customer to cover the cost of the return. This policy includes refusing to accept goods at the door during attempted deliveries.

Goods Sent via Royal Mail
Unfortunately, we cannot stop a shipment sent with Royal Mail. If an order sent on Royal Mail is cancelled before the goods have been delivered, then the Returns Policy procedure must be adhered to by the customer.

Our Couriers
Our couriers make two attempts to deliver your parcel. After two failed attempts, they will hold it for 5 days at your local depot. If a third delivery is not rearranged or it is missed again, then they will return your item back to OVAEO. A charge of £4.99 will be deducted from the total price originally paid by the customer, to cover the cost of the return.

14. Products, Availability and Pricing

Product Descriptions
OVAEO has made every effort to ensure that the graphical representations and descriptions of the goods available on our website match the actual goods. However, if there are any variations from the descriptions, OVAEO is not liable. This does not affect our liability for mistakes due to our negligence. It only applies to variations of the correct goods, not different goods altogether. For information on incorrect goods, please refer to Clause 16.

Product Availability
You may need to select the desired [size] [model] [colour] [quantity] [other features] of the goods you are purchasing. OVAEO does not guarantee that the goods you select will be available. The stock indications on the website may not reflect sales that have taken place since you visited the website.

Prices
OVAEO reserves the right to change prices and modify or eliminate any special offers from time to time. Pricing information is regularly reviewed. If there is a pricing error on the website, OVAEO is not obligated to honour any orders made at that price. If prices change between the time, you place an order for goods and OVAEO processes that order and charges you, you will be contacted before your order is processed with information on the new price.

15. Delivery

OVAEO will send you an email notification when your goods are ready to be dispatched. The email will include details of the estimated delivery date and any reasons for a delay. If you do not contact OVAEO within 10 days of delivery to report any problems with the goods, you will be deemed to have received the goods in full working order and with no problems. OVAEO and its contracted courier companies will not be responsible for theft or damage to goods that are left on the customer’s premises at the customer’s request or as documented in the customer’s order.

OVAEO reserves the right to change the original courier method if it feels that an item exceeds the maximum dimensions or it is not possible to send all items in one parcel. Where possible, all orders will be dispatched as a single delivery once all products have been prepared. The delivery time will vary depending on the location of the delivery address.

16. Returns Policy

Goods Returns Policy
OVAEO aims to provide high-quality goods that are free from defects and damage. However, if you need to return goods, you can do so according to this policy.

Returns due to incorrect or damaged goods
If you receive goods that are different from what you ordered, or if they are damaged, you must contact OVAEO within 10 days of delivery. We will arrange for the goods to be collected and returned. We will be responsible for the cost of shipping.

Once we have received the returned goods, we will either replace them with the correct goods or refund you the full purchase price.

Returns due to faulty goods
If goods you have purchased develop a fault within 30 days of delivery, you must contact OVAEO. We will advise you of the next course of action, which will vary depending on the manufacturer’s warranty and returns policy.

If the goods are still under warranty, we will arrange for them to be repaired or replaced. If the goods are no longer under warranty, we may offer you a repair or replacement at a cost.
Returns due to change of mind
If you no longer require goods you have purchased, you may return them to OVAEO within 10 days of delivery. However, you must ensure that the goods are unopened and in their original packaging. You will be responsible for the cost of shipping.

Returns due to the goods not being required
If you have purchased goods from OVAEO and then decide that you do not require them, you may return them within 7 days of delivery. However, you must ensure that the goods are unopened and in their original packaging. You will be responsible for the cost of shipping.

Statutory Cooling-Off Period
In addition to our returns policy, you have a statutory right to a “cooling-off” period. This period begins once your order is complete and ends 7 days after the goods have been delivered.

To cancel your contract, you must notify OVAEO in writing within 7 days of delivery. You must then return the goods to OVAEO within 7 days of delivery.

The goods must be unopened and in their original packaging. You will be responsible for the cost of shipping.
Contacting Us
If you wish to return goods to OVAEO, you can contact us using the customer helpline number. We will be happy to help you with the returns process.
Discretion
OVAEO reserves the right to exercise discretion with respect to any returns under these terms and conditions. Factors which may be taken into account in the exercise of this discretion include, but are not limited to:

• Any use or enjoyment that you may have already had out of the goods;
• Any characteristics of the goods which may cause them to deteriorate or expire rapidly;
• The fact that the goods consist of audio or video recordings or computer software and that the packaging has been opened;
• Any discounts that may have formed part of the purchase price of the goods to reflect any lack of quality made known to the Customer at the time of purchase.
• This discretion will only be exercised within the confines of the law.

17. Disclaimer

OVAEO makes no promises or guarantees about the website. We do not guarantee that the website will meet your needs, be of satisfactory quality, be fit for a particular purpose, not infringe the rights of third parties, be compatible with all systems, be secure, or that all information provided will be accurate. We also do not guarantee any specific results from using our services.

No part of this website is intended to constitute advice and the content of this website should not be relied upon when making any decisions or taking any action of any kind. No part of this website is intended to constitute a contractual offer capable of acceptance.

18. Changes to the Service, and Terms and Conditions

OVAEO reserves the right to change the website, its content, and these terms and conditions at any time. If we make any changes, we will post the changes on the website. You will be bound by any changes to the terms and conditions from the first time you use the website after the changes have been made.

If OVAEO is required to make any changes to the terms and conditions relating to the sale of goods by law, these changes will apply automatically to any orders that are currently pending, as well as any orders that you place in the future.

How to Check for Changes
You can check the terms and conditions at any time by visiting the website and clicking on the “Terms and Conditions” link. We will also email you if there are any significant changes to the terms and conditions.

Acceptance of Changes
By using the website after any changes have been made to the terms and conditions, you are agreeing to be bound by the new terms and conditions. If you do not agree to the new terms and conditions, you should stop using the website.

19. Service Availability

The OVAEO website is provided “as is” and “as available.” We do not guarantee that the website will be free of defects or faults. We also do not provide any warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility, or satisfactory quality.

OVAEO is not liable for any disruption or non-availability of the website that is caused by external factors, such as:

• ISP equipment failure
• Host equipment failure
• Communications network failure
• Natural events
• Acts of war
• Legal restrictions and censorship

We will not be liable for any loss or damage that you may suffer as a result of any of these factors. If you are not satisfied with the OVAEO website, you have the right to terminate your use of the website. You can do this by contacting us and requesting that your account be closed.

20. Limitation of Liability

OVAEO will not be liable for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the website or any information contained therein. Users should be aware that they use the website and its content at their own risk.

Exceptions
OVAEO will not be liable for:

• Death or personal injury resulting from any negligence or fraud on the part of OVAEO;
• Any direct or indirect loss or damage arising out of the incorrect delivery of goods or out of reliance on incorrect information included on the website.

Unfair Contract Terms Act 1977
While every effort has been made to ensure that these terms and conditions adhere strictly with the relevant provisions of the Unfair Contract Terms Act 1977, in the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term will be deemed severed from these terms and conditions and will not affect the validity and enforceability of the remaining terms and conditions. This term will only apply within jurisdictions where a particular term is illegal.

Interpretation
The terms and conditions will be interpreted in accordance with English law and any disputes will be subject to the exclusive jurisdiction of the English courts.

21. No Waiver

If a party to these terms and conditions does not exercise a right or remedy that they have under these terms and conditions, this does not mean that they are waiving that right or remedy. They can still exercise that right or remedy at a later date.

For example, if OVAEO does not enforce a term of these terms and conditions, this does not mean that they are waiving their right to enforce that term in the future. They can still enforce that term at a later date.

The only way that a party can waive a right or remedy is if they do so in writing and signed by the party waiving the right or remedy.

22. Supersession of Prior Versions

If there is any conflict between these terms and conditions and any prior versions of these terms and conditions, the provisions of these terms and conditions shall prevail unless it is expressly stated otherwise.

In other words, the terms and conditions that are currently in effect will take precedence over any prior versions of the terms and conditions, unless there is a specific provision in the prior version that explicitly states otherwise.

This means that if you are reading these terms and conditions, you can be sure that they are the most up-to-date version and that they will take precedence over any prior versions.

23. Notices

All notices/communications shall be given to us either by post to our premises. Such notice will be deemed received 3 days after posting if sent by first class post, the day of sending if the email is received in full on a business day and on the next business day if the email is sent on a weekend or public holiday.

24. Governing Law and Jurisdiction

These terms and conditions and the relationship between you and OVAEO will be governed by and construed in accordance with the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the English courts.

This means that if there is any dispute between you and OVAEO, it will be resolved in accordance with the laws of England and Wales and the English courts will have exclusive jurisdiction to hear the dispute.